Refund policy

RETURN & REFUND POLICY

Effective date: [EFFECTIVE DATE]

At Kora & You, we want you and your pet to be satisfied with your purchase. Please review the following return and refund conditions before placing an order.

RETURN WINDOW

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, clean, undamaged, and returned in its original packaging with all included accessories and documentation.

To start a return, contact us at [SUPPORT EMAIL] and include:

• Your full name
• Order number
• The item you wish to return
• The reason for the return
• Photos or videos when the item is damaged, defective, incorrect, or incomplete

Do not send any product back without receiving return authorization and instructions from us. Products returned without authorization may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible. Include clear photos or videos of the product, packaging, shipping label, and the issue.

After reviewing the claim, we may offer:

• A replacement
• A partial refund
• A full refund
• Another appropriate resolution

RETURN SHIPPING

If the return is caused by a damaged, defective, incomplete, or incorrect item, Kora & You will review the case and provide the appropriate resolution.

For returns caused by a change of mind, incorrect size selected by the customer, incorrect address, or personal preference, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the order arrived damaged, defective, incorrect, or incomplete.

NON-RETURNABLE ITEMS

We cannot accept returns for:

• Used, washed, stained, damaged, or altered products
• Products covered in pet hair, odors, food, or bodily fluids
• Items damaged by chewing, scratching, misuse, or improper care
• Personalized or custom-made products
• Clearance or final-sale items
• Gift cards
• Items returned without authorization

For health and hygiene reasons, feeding products, lick mats, bowls, bedding, and similar pet products must be unused and unopened to qualify for a change-of-mind return.

REFUNDS

Once the returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

We reserve the right to issue a partial refund or reject a return when an item is returned used, damaged, incomplete, or outside the approved conditions.

ORDER CANCELLATIONS

Contact us immediately if you need to cancel or modify an order.

We will attempt to cancel orders that have not entered processing or fulfillment. Once an order has been processed, packed, or shipped, cancellation cannot be guaranteed.

ADDRESS ERRORS

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned, delayed, lost, or delivered incorrectly because of an incomplete or incorrect address provided by the customer, additional shipping charges may apply.

EUROPEAN UNION CUSTOMERS

Customers located in the European Union may have additional statutory cancellation and withdrawal rights. Nothing in this policy limits rights that cannot legally be excluded.

CONTACT

For return or refund questions, contact:

Kora & You
Email: hello.korayou@gmail.com

Website: https://korayou.com