Política de envío

SHIPPING POLICY

Effective date: [EFFECTIVE DATE]

Kora & You currently ships to the United States, Mexico, Canada, and selected international destinations.

ORDER PROCESSING

Orders are generally processed within 1–3 business days.

Processing time is separate from shipping time. Orders placed during weekends, holidays, promotional periods, or periods of high demand may require additional processing time.

SHIPPING RATES

Current standard shipping rates include:

• United States: Free Standard Shipping
• Mexico: Standard Tracked Shipping — MXN $129
• Selected international destinations: International Tracked Shipping — MXN $199 or the converted local-currency amount shown at checkout

The rate displayed at checkout is the final applicable shipping rate. Certain large, heavy, or oversized products may have different shipping charges.

ESTIMATED DELIVERY TIMES

Estimated delivery times generally begin after processing:

• United States: approximately 5–12 business days
• Mexico: approximately 10–20 business days
• Canada and selected international destinations: approximately 10–25 business days

These timeframes are estimates and not guarantees.

Some orders may arrive in separate packages because products can be fulfilled from different warehouses or suppliers.

TRACKING

When tracking is available, customers will receive a shipping confirmation containing tracking information.

Tracking information may require several business days to update after the order has been dispatched.

DELAYS

Kora & You is not responsible for delays caused by:

• Customs inspections
• Carrier disruptions
• Severe weather
• Holidays
• Incorrect or incomplete addresses
• Remote delivery locations
• Import procedures
• Events outside our reasonable control

LOST OR UNDELIVERED PACKAGES

If tracking has not updated for an extended period or your order appears lost, contact us at [SUPPORT EMAIL].

We will investigate the shipment with the carrier or fulfillment provider. A replacement or refund may be offered after the investigation is completed and eligibility is confirmed.

DELIVERED BUT NOT RECEIVED

If tracking shows that an order was delivered but you cannot locate it:

1. Check the delivery area, mailbox, reception, and nearby safe locations.
2. Ask household members, neighbors, or building staff.
3. Contact the shipping carrier.
4. Contact us if the package remains missing.

We cannot guarantee reimbursement for packages confirmed as correctly delivered, but we will help review the case.

CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or local fees imposed by the destination country.

Unless clearly collected during checkout, these charges are the responsibility of the customer.

Kora & You does not control customs decisions or local import charges.

INCORRECT ADDRESSES

Customers must provide a complete and accurate shipping address.

Kora & You is not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete customer information.

If an order must be resent, additional shipping charges may apply.

CONTACT

For shipping questions, contact:

Kora & You
Email: hello.korayou@gmail.com
Website: https://korayou.com